At Ziv Chairs, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully to understand your rights and responsibilities.
Returns
- You may request a return within 7 days of receiving your order.
- Items must be returned in unused, unwashed, and original condition, with all original packaging and tags intact.
- Return requests must be submitted by email to [email protected] within the 7-day window.
- Once approved, you must return the item within 5 days of receiving return confirmation.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, damaged, or altered after delivery
- Items without original packaging
- Custom or special-order items
Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item arrived damaged or in error.
- We recommend using a trackable shipping service for returns.
Damaged or Incorrect Items
- If your order arrives damaged or incorrect, please contact us at [email protected] within 48 hours of receiving the order.
- Please include photos of the item and packaging for faster resolution.
How to Initiate a Return or Refund
To begin a return or refund process, email us at [email protected] with the following details:
- Order number
- Full name
- Reason for return
- Clear photos of the item (if applicable)
Our team will respond within 24–48 hours with further instructions.
Need Help?
For any additional questions or concerns about returns or refunds, feel free to contact our support team at [email protected].